Shipping & Refund

1. The customer must submit RMA at Contact Us within 30 days from the date of purchase and prior to organizing return of the equipment.
2. Boreas will provide a RMA form with RMA Number, printed and puted into the shipping carton.
3. Details for the reason of return should be provided upon request. If Boreas feels that more proof is needed to formally damage the product, the customer is obliged to provide corresponding pictures or videos.
4. If Boreas feels the issue(s) can be addressed, and the customer is willing to implement the recommendations provided by Boreas, then the 30 day return period can be extended by mutual agreement, and will be annotated in writing to the customer.
5. Product must be returned within 7 days of receiving the RMA Number from Boreas.
6. The refund will be for the amount of the original purchase price, excluding:

• A 15% restocking fee.
• The cost of any consumable items that were opened or used.
• The cost of any accessories not returned to Boreas.
• The cost of any necessary repair for a product returned with damage.
• The original delivery cost as specified in the customer’s order.
• The cost for returning the product (if organized by Boreas).

If any of the above terms are not accepted and/or met, then the return will be rejected and no refund issued. Rejected returns are to be collected by the customer within 30 days, after which the items will be disposed of.